FAQ
Before Playing
Regarding Device Transfer
Regarding Issues

Google Play Inquiries
iOS Inquiries
Other Inquiries

Regarding Issues
  • The App won't open...
    • yAre you using a supported device?z
      If you are using an unsupported device, the game may not run as intended.
      You may be able to download and play Animal Boyfriend on such devices, but we cannot guarantee that it will run as intended.

      yAre there any unauthorized tools or applications installed on your device?z
      Even on a supported device, Animal Boyfriend may not run on devices that have tools or applications installed that are not authorized by the manufacturer.
      Please note, we are unable to provide support for such devices.

      yHave you tried restarting your device?z
      If you are still having trouble, please clear your device's cache and restart your device.
  • I got an error message and can't access the game...
    • Your connection may be unstable due to server traffic and/or connection conditions.
      Please wait and try to access Animal Boyfriend again later under a stable connection.
      If you still cannot access Animal Boyfriend after trying the above, there is a chance the game is undergoing maintenance.
      If the problem persists, please submit an inquiry describing your situation in as much detail as possible.
  • The game crashed...
    • Please try freeing up space on your device, clearing the cache, and/or restarting your device.
  • The game is not responding...
    • Please try the following.

      yRestart Your Devicez
      Please turn off your device and turn it back on again.

      yClear the App Cachez@¦Android devices only
      Please select Animal Boyfriend from your device's settings and clear the cache.

      ¦Method may differ between devices.
      ¦Please be careful not to accidentally clear your game data.

      yLaunch the App on its Ownz@@
      Please force quit all other apps and launch Animal Boyfriend on its own.

      If the above fixes do not resolve your problem, please submit an inquiry describing your situation in as much detail as possible.
  • I can't progress normally through the game...
    • Please try the following.

      yRefresh Your Gamez
      From the in-game Menu, select Settings > Data Refresh (Clear Cache).

      yRestart Your Devicez
      Please turn off your device and turn it back on again.

      yLaunch the App on its Ownz@
      Please force quit all other apps and launch Animal Boyfriend on its own.

      yCheck Informationz
      If the above fixes do not resolve your problem, please check the in-game Information for notices regarding errors.

      If there are no such notices, please submit an inquiry describing your situation in as much detail as possible.
  • For players using Data Saver mode...
    Android
    • Errors may occur for players using Data Saver mode on Android devices.
      We apologize for the inconvenience, but please refrain from playing Animal Boyfriend while in Data Saver mode.
  • Regarding tabs...
    • Please refrain from playing Animal Boyfriend over multiple tabs, as this can cause errors to occur.
      Please note that compensation can not be made for errors that occur under these circumstances.
  • I keep getting returned to the TOP screen...
    • Your connection may be unstable due to server traffic.
      Please wait and try to access Animal Boyfriend again later.
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This product includes GeoLite2 data created by MaxMind, available from http://www.maxmind.com